Refund policy

1. Overview

At Corruga, we take pride in the quality of our FSC-certified offerings. This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Eligibility for Returns

You may request a return within 7 days of delivery if:

•      The product arrived damaged or defective

•      You received the wrong item

•      The product is significantly different from the description on our website

Returns are NOT accepted if:

•      The product has been used, assembled, or opened beyond initial inspection

•      Damage was caused by misuse or negligence after delivery

•      The return request is raised after 7 days of delivery

•      The item is a customised or personalised kit made to order

3. How to Initiate a Return

Email us at letusconnect@corruga.in within 7 days of delivery with your Order ID, clear photographs of the issue, and a brief description. Our team will respond within 48 hours. Approved returns will have reverse pickup arranged at no cost to you.

4. Refund Timeline

•      Prepaid orders (UPI / Card / Net Banking): Refund to original payment method within 5-7 business days

•      COD orders: Refund via NEFT/IMPS bank transfer within 7-10 business days. You will be asked to share your bank account details.

5. Exchanges

We offer a one-time exchange for defective or incorrect items, subject to stock availability. If the replacement is unavailable, a full refund will be issued.

6. Order Cancellations

Orders can be cancelled before dispatch by emailing hello@corruga.in with your Order ID. Once dispatched, the return process applies. Refunds for cancellations are processed within 5-7 business days.

7. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Email: letusconnect@corruga.in |  Phone: +91 9987834290

Acknowledgment: Within 48 hours  |  Resolution: Within 30 days